Claims Handler (North Manchester)

  • Permanent
  • Bolton
  • Posted 1 month ago
  • Salary: £18k-£21k + benefits/bonus
  • Ref:
    SSCH2855

Our client is a market leading insurance support specialist based in North Manchester who is looking for a claims handler.

Due to ongoing expansion they are looking to add to their claims handling team and as such, need self-driven, confident and experienced customer support professional to join their claims team as a claims handler.  If you have experience in a claims handling type customer support role, we’d like to hear from you.

Duties include but are not limited to:

  • Manage case load of claims efficiently and proactively
  • Settling/declining claims
  • Working to Service Level Agreements
  • Working to customer quality standards
  • Dealing with insurance companies and customers over the phone, via email and in writing
  • Writing reports from templates so good communication skills
  • Supporting claims to settlement
  • Updating and creating repair schedules
  • Dealing with sometimes upset and difficult customers

We are looking for:

  • Experience within a claims insurance/claims handler role would be a distinct advantage but otherwise, a good phone based customer service background
  • Excellent customer service and organisational skills
  • Ability to communicate effectively
  • Ability to thrive in a fast paced target driven environment
  • Good IT skills
  • Professional telephone manner

In return you can expect:

  • £18k-£21k (dependant on experience)
  • Bi annual bonus scheme
  • 20 days plus bank holidays (rising to 25)
  • 3% matched pension contribution
  • 8-5, 8.30-5 or 9-6 hours Monday to Friday
  • Opportunity for overtime
  • Good career prospects

If you are interested in this claims handler position please contact one of the team on 01613593111 or email a copy of your CV and current salary, quoting reference number: 2855 and where you saw the job advertised.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Tagged as: £17000, £18000, £19000, £20000, £21000, £22000

To apply for this job email your details and CV to apply@f1rstcommercialrecruitment.co.uk

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