Customer Service Account Administrator

  • Permanent
  • Stockport
  • Posted 1 month ago
  • Salary: £22,500 Negotiable
  • Ref: 609970

Are you available for a new job immediately? If so, we have an exciting opportunity that has arisen at our client’s fantastic promotional merchandise company based in Stockport.

It is within a small, friendly, and close-knit company that prides itself on providing a consistent great service to their existing and expanding client base.
Due to growth, they want to add to their growing team of Account Handlers. Previous experience within a similar account support or client services role is preferred, but if you’re eager to learn, are comfortable over the phone and on email, and have strong customer service and administration skills we’d love to hear from you.

The role does require a real ‘plate spinner’ and the capability to manage multiple enquiries and projects, so if you like a slow-paced office environment, this probably isn’t for you!  There are quiet times, but there are also those times when the day flashes before your very eyes, so the ability to cope with an ever changing day is a must.

The job can be particularly admin heavy too, with a dual requirement that involves order processing and production. With this in mind, we really do need someone who is up for a challenge, detail-oriented, and numerically savvy.

Main duties include:

  • Develop and manage customer relations, building strong and lasting relationships with clients.
  • Communicate extensively with clients via phone and email, providing prompt and personalised assistance regarding quotations, orders, and shipping information.
  • Coordinate the review and approval of proofs with clients, ensuring the seamless progression of sales orders on the system.
  • Provide detailed and creative suggestions on product offerings and solutions based on each individual inquiry (this comes with time).
  • Identify opportunities for upselling and cross-selling additional products or services where appropriate.
  • Resolve any issues or concerns raised by clients in a timely manner.

We are looking for:

  • Experience in a varied office admin environment is essential
  • Experience supporting customers or providing account management
  • Confident using Microsoft Word, Excel and outlook packages
  • Confident dealing with customers at all levels over the phone and email
  • Ability to deal with multiple account requests/orders simultaneously
  • Organised and methodical in your approach to tasks with a very strong attention to detail
  • Committed to delivering excellent levels of service
  • A pro-active person with a ‘can-do’ attitude who is keen to learn
  • Personable, friendly and happy to help
  • Office based person (this is not a hybrid role)

In return we can offer:

  • £22.5k starting salary (negotiable)
  • 20 days holiday Bank Holidays
  • Additional leave
  • Bi annual team bonus after probationary period
  • 9-5 Monday to Friday
  • Company pension scheme
  • Free on-site parking
  • Casual dress code
  • Relevant training on products, processes and the promotional industry will be supplied through The BPMA Education Platform.

This is a great opportunity to join a reputable company that is living wage accredited where you’ll be working alongside friendly and welcoming individuals, in a lively and fun office.

If you are interested in applying for the above positions and embarking on a rewarding career, please e-mail your CV using the link and quote reference number: 609970 if prompted.

Please note: F1rst Commercial Recruitment are advertising this vacancy on behalf of one of our clients (the end employer). We are solely providing a CV screening service for this role. Individual CV’s that meet the relevant screening criteria for the role will be submitted directly to the end employer in their entirety for review and relevant contact made directly by them.  By applying for this vacancy you are agreeing for us to pass your details solely to this specific client. All other CV’s deemed unsuitable will be deleted in line with GDPR.

If this job isn’t quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Tagged as: £21000, £22000, £23000