Member Engagement Administrator

If you enjoy gathering and manipulating data and have office admin experience, this role could be for you.

You’d be building, sending and monitoring email campaigns to an existing base of members and collating the results ready to create reports for your customers.

A keen eye for detail, a little bit of creative flair and the ability to monitor multiple campaigns at any given time is essential.

This company is a values led business and a leading provider of digital communications and outreach. Customer satisfaction and employee engagement is the cornerstone of what they are about, and with a low staff turnover and an excellent reputation amongst their clients, you can see why.

This role suits someone who thrives in a busy environment, has strong admin skills and is comfortable managing various online platforms and ensure efficient communication and feedback processes.

Responsibilities:

  • Setup and manage online forms and platforms
  • Monitor and report on system performance
  • Contribute to internal communication and reporting
  • Act as a technical point of contact for customer support
  • Execute bulk email campaigns
  • Automate processes and report on outcomes
  • Manipulate data to ensure accuracy

Required Skills:

  • Clear written and verbal communication
  • Basic HTML knowledge (advantageous but not essential. what is essential is a willingness to learn)
  • Familiarity with standard IT software packages
  • Experience in analysing and disseminating information
  • Proficiency in Excel and data manipulation
  • Ability to work collaboratively in a team environment
  • Confident speaking with customers over phone and email

Desired Skills:

  • Experience with proprietary software programmes
  • Knowledge of back-end systems (MIS, WordPress, Mailchimp)
  • Familiarity with email marketing software
  • Advanced Excel functions

Additional Tasks (When workload allows):

  • Assist with inputting data
  • Aid in various administrative tasks
  • Contribute to teamwork efforts

If you’re seeking a fulfilling role where you can contribute to our team’s success, apply now and become part of our dedicated workforce.

In return you can expect:  

  • £27k 
  • Hours: 8.30-5.00pm Monday to Friday
  • Holidays: 28 days including Bank Hols, rising to 30 days with length of service ( discretionary days off between Christmas and New Year when on shutdown)
  • Discretionary annual company performance related bonuses
  • Free parking
  • Contributory pension scheme  

If you are interested in this position, please contact Rachel on: 0161 359 3111 or email a copy of your CV using the link.
  
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